MS Dynamics Overview

Microsoft Dynamics Overview

Microsoft Dynamics CRM provides a full 360-degree, real-time view of each of your customers and prospects providing valuable business intelligence not
only for your sales team but also for your marketing, and customer service teams. From initial contact through the sales process and even post-sale follow-up and customer support.

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With Hosted Microsoft Dynamics™ CRM Online, you can quickly centralize customer information and streamline business processes with a solution that offers unmatched user adoption and business productivity.

GET STARTED QUICKLY

Using your Microsoft Internet Explorer® Web browser, you can quickly deploy your online CRM solution and begin transforming your business right away without complicated technology server setup. Start using the marketing, sales and service capabilities in Microsoft Dynamics CRM Online immediately or utilize the intuitive configuration capabilities to quickly add or modify fields, forms, workflow and reports to tailor it to fit your business needs.

SALES: Close Deals Fast

Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates and improved customer retention. Microsoft Dynamics CRM Online gives sales professionals fast access to customer data and history when connected to the Internet or while working offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.

MARKETING: Generate Demand

Provide marketing professionals with intuitive data organization and segmentation tools, powerful campaign management features and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand and better track key performance indicators. Microsoft Dynamics CRM Online provides a comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.

SERVICE: Deliver Responsive Service

Deliver customer information, case management, service history and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM Online provides a comprehensive customer service solution that is familiar to users, and is completely customizable to match your support process.

STREAMLINE BUSINESS PROCESSES

With Microsoft Dynamics CRM Online, business users can quickly design workflows to standardize and streamline their business activities, automate repetitive tasks and enable the consistent execution of marketing, sales and service processes to ensure your best business practices work as they should.

REPORT WITH EASE

Turn customer data into actionable insight with wizard-based tools that enable end users to create sophisticated reports on their own. Microsoft Dynamics CRM Online gives people rapid, relevant access to reporting and data so they can make faster, better-informed decisions.